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Kohler Experience Center - Delhi, Lajpat Nagar 4, new delhi, delhi > Kohler, Lajpat Nagar 4, new delhi
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Kohler Experience Center - Delhi - Reviews

4.6(707 reviews)

Sweta 5.0

on: 7 Oct, 2026
Called the service center for site survey regarding issues with a shower enclosure, by far the most unprofessional handling of the request . Technical team does not confirm if the spare parts are available or not and reports back on the incident that the customer has not provided all the information. Multiple calls taken only to understand the shower enclosure spare parts are not available.

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

Noushad Purayil 5.0

on: 1 Oct, 2026
Kohler Veil™ K-20704-0 – Very Disappointed I bought the Kohler Veil™ 21-inch Oval Vessel Sink (K-20704-0) expecting a premium product, but unfortunately I’m very disappointed. The sink doesn’t come with a drain. Kohler customer support recommended the Clicker drain with overflow, which costs around AED 3,198, on top of the AED 31,500+ I had already spent. Unfortunately, I still haven’t been able to use/install that drain properly, so I’m currently using the sink without it. The biggest issue is the design. When washing hands, water frequently splashes outside the sink and onto the countertop. For a product at this price, I expected much better functionality. After only a few months, the sink also developed a crack. Kohler replaced it, but overall I’m still very disappointed with the product. Considering the price, I expected much better quality and durability. Based on my experience, I would not recommend this model.

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

Dr. Amod Manocha 5.0

on: 29 Sep, 2026
Great place to get a first hand realistic experience. Very helpful staff- give experience tailored to your requirements. Thank you Mamta for helping me today.

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Sparsh Gupta 5.0

on: 21 Sep, 2026
Appointment is needed for this

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

VIBHA BHALLA 5.0

on: 10 Sep, 2026
Visiting Kohler Experience Centre at Ring Road Lajpat Nagar was a great experience. You get to see the full range of Kohler products. While trying to shop for renovation of my flat, I visited the Centre twice. Ms.Ankita Biswas, the executive who too me around was a great help. She is a thorough professional. She has indepth knowledge of all products and is able to reply to all queries in a highly satisfactory manner. Based on her help and guidance, I was able to get wonderful fittings for my bathrooms. On top , she is very warm , polite and courteous. Wish her all success in life. Vibha Bhalla

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Sareena Sharma 5.0

on: 1 Sep, 2026
Visited the Experience centre on 31 st August. The centre itself is exceptionally beautiful with so much variety. Priya from Kolar helped us today. She explained everything in detail with a lot of patience. Had a great experience

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Piyush 5.0

on: 30 Aug, 2026
Very disappointing experience at Kohler lagpat nager delhi.The staff member, Mamta Joshi, was extremely rude and arrogant in the way she communicated with us. Her attitude was unprofessional and made the entire experience unpleasant. For a reputed brand like Kohler, customers expect staff to be courteous, respectful, and willing to assist. Unfortunately, our experience was quite the opposite. I hope the management takes this feedback seriously and ensures better customer service and staff conduct in the future.

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

piyush sethia 5.0

on: 30 Aug, 2026
Very disappointing experience at Kohler. The staff member, Mamta Joshi, was extremely rude and arrogant in the way she communicated with us. Her attitude was unprofessional and made the entire experience unpleasant. For a reputed brand like Kohler, customers expect staff to be courteous, respectful, and willing to assist. Unfortunately, our experience was quite the opposite. I hope the management takes this feedback seriously and ensures better customer service and staff conduct in the future.

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

divya manik 5.0

on: 22 Aug, 2026
Kohler Experience centre is indeed very helpful in understanding the products in detail. I am convinced to buy your thermostat diverter and hope to finalize the deal Soon with your dealers. A special thanks to Bhawna for alligning the appointment at short notice and to Gaurav who explained patiently every product we were interested in.

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Adarsh Vir Singh 5.0

on: 20 Aug, 2026
Most hopeless product. I am repenting yo hv chosen Kohler. Recently moved to a newly constructed flat, which has Kohler fitti gs in all washrooms. NONE of the toilet cystern is working, either yhe toilet water tank has leakages or the so called hydralyic buttons are not working. Multiple complaints and visits by Kohler service guys has yielded.no result, it seems whole of team is inexperienced, they just visit to say hello to their fittings and leave without providing any solution. For past 3 months its same story

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

Anubhav Deswal 5.0

on: 19 Aug, 2026

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

Ujala Puri 5.0

on: 11 Aug, 2026
I Had a wonderful experience at Kohler! Right from the reception, the staff was extremely warm and courteous (luxury showroom) A special mention to Mr. Aman Pandey, who was incredibly patient and helpful throughout. We had so many questions, and he answered each one with great knowledge and patience. Even after we left the showroom, he continued to guide us over WhatsApp and phone and helped us look for options within our budget. If we buy Kohler, Aman will definitely be one of the reasons! His genuine approach and excellent customer service truly made a difference. Thank you, Aman, for such a pleasant experience and thank you for the coffee aswell 😊

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Sweta 5.0

on: 7 Oct, 2026
Called the service center for site survey regarding issues with a shower enclosure, by far the most unprofessional handling of the request . Technical team does not confirm if the spare parts are available or not and reports back on the incident that the customer has not provided all the information. Multiple calls taken only to understand the shower enclosure spare parts are not available.

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

Noushad Purayil 5.0

on: 1 Oct, 2026
Kohler Veil™ K-20704-0 – Very Disappointed I bought the Kohler Veil™ 21-inch Oval Vessel Sink (K-20704-0) expecting a premium product, but unfortunately I’m very disappointed. The sink doesn’t come with a drain. Kohler customer support recommended the Clicker drain with overflow, which costs around AED 3,198, on top of the AED 31,500+ I had already spent. Unfortunately, I still haven’t been able to use/install that drain properly, so I’m currently using the sink without it. The biggest issue is the design. When washing hands, water frequently splashes outside the sink and onto the countertop. For a product at this price, I expected much better functionality. After only a few months, the sink also developed a crack. Kohler replaced it, but overall I’m still very disappointed with the product. Considering the price, I expected much better quality and durability. Based on my experience, I would not recommend this model.

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

Dr. Amod Manocha 5.0

on: 29 Sep, 2026
Great place to get a first hand realistic experience. Very helpful staff- give experience tailored to your requirements. Thank you Mamta for helping me today.

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Sparsh Gupta 5.0

on: 21 Sep, 2026
Appointment is needed for this

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

VIBHA BHALLA 5.0

on: 10 Sep, 2026
Visiting Kohler Experience Centre at Ring Road Lajpat Nagar was a great experience. You get to see the full range of Kohler products. While trying to shop for renovation of my flat, I visited the Centre twice. Ms.Ankita Biswas, the executive who too me around was a great help. She is a thorough professional. She has indepth knowledge of all products and is able to reply to all queries in a highly satisfactory manner. Based on her help and guidance, I was able to get wonderful fittings for my bathrooms. On top , she is very warm , polite and courteous. Wish her all success in life. Vibha Bhalla

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Sareena Sharma 5.0

on: 1 Sep, 2026
Visited the Experience centre on 31 st August. The centre itself is exceptionally beautiful with so much variety. Priya from Kolar helped us today. She explained everything in detail with a lot of patience. Had a great experience

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Piyush 5.0

on: 30 Aug, 2026
Very disappointing experience at Kohler lagpat nager delhi.The staff member, Mamta Joshi, was extremely rude and arrogant in the way she communicated with us. Her attitude was unprofessional and made the entire experience unpleasant. For a reputed brand like Kohler, customers expect staff to be courteous, respectful, and willing to assist. Unfortunately, our experience was quite the opposite. I hope the management takes this feedback seriously and ensures better customer service and staff conduct in the future.

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

piyush sethia 5.0

on: 30 Aug, 2026
Very disappointing experience at Kohler. The staff member, Mamta Joshi, was extremely rude and arrogant in the way she communicated with us. Her attitude was unprofessional and made the entire experience unpleasant. For a reputed brand like Kohler, customers expect staff to be courteous, respectful, and willing to assist. Unfortunately, our experience was quite the opposite. I hope the management takes this feedback seriously and ensures better customer service and staff conduct in the future.

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

divya manik 5.0

on: 22 Aug, 2026
Kohler Experience centre is indeed very helpful in understanding the products in detail. I am convinced to buy your thermostat diverter and hope to finalize the deal Soon with your dealers. A special thanks to Bhawna for alligning the appointment at short notice and to Gaurav who explained patiently every product we were interested in.

Reply From Owner

Thanks a ton for your encouraging feedback. It means a lot to us.

Adarsh Vir Singh 5.0

on: 20 Aug, 2026
Most hopeless product. I am repenting yo hv chosen Kohler. Recently moved to a newly constructed flat, which has Kohler fitti gs in all washrooms. NONE of the toilet cystern is working, either yhe toilet water tank has leakages or the so called hydralyic buttons are not working. Multiple complaints and visits by Kohler service guys has yielded.no result, it seems whole of team is inexperienced, they just visit to say hello to their fittings and leave without providing any solution. For past 3 months its same story

Reply From Owner

We are really sorry for your experience. Please share your complaint ID/ contact details with us so that we can resolve this for you

Address

Kohler Experience Center - Delhi, Lajpat Nagar 4

Street Address Line 1 - 26A, Basement and Ground Floor, New Delhi

Nearby Landmarks -
Lajpat Nagar ,Karon Hotels ,Worlds Hostel Delhi ,Park Inn by Radisson New Delhi Lajpat Nagar ,The Aman Stores ,Nokia ,Bank of Baroda ,The Solace ,The Legend Inn ,Colonel's Retreat

Street Address Line 2 - Lajpat Nagar 4, New delhi, Delhi - 110024.

26A, Basement and Ground Floor, New Delhi
Get Directions